The situation
Customers write in the evening and on weekends, when the team is offline. Generic chatbots sound like nobody, answer things they shouldn't, and never know when to stop.
AI agent · Messaging
An assistant that answers your customers at 2 a.m.
Small businesses lose leads when nobody answers their messages at night. We built CogniReply end to end: an assistant that replies on WhatsApp, Instagram and Telegram in the business's own voice, scores every lead, and pauses itself when a human should take over.
Illustration
AI agent · Messaging
- Learn the voice
- Learn the business
- Reply
- Know when to stop
- Score the lead
What changed
The assistant interviews the owner once to learn their voice, answers from the business's own content, scores each lead in the background, and stops to alert the operator as soon as a conversation raises a red flag.
How it works
5 steps, end to end
- 01
Learn the voice
A short interview with the owner compiles the business's tone and rules.
- 02
Learn the business
The business's own content is collected into a knowledge base.
- 03
Reply
Messages are filtered, deduplicated and answered in the business's voice.
- 04
Know when to stop
A red-flag check pauses the AI and notifies the operator.
- 05
Score the lead
Each conversation is scored and the lead's status updated.
Where the AI stops
The model writes. The code decides.
The model
- Answers in the business's voice
- Scores how ready the lead is
The code
- Filters and deduplicates incoming messages
- Pauses the AI on red flags and calls a human
- Honours opt-outs in four languages
- Isolates every business's data
By the numbers
Counts read in the code we shipped. No invented results.
- 3
- messaging channels
- 4
- languages for opt-outs
- 194
- test files in the codebase
Built with
- Python AI service
- Next.js operator dashboard
- Postgres with row-level security
- Multiple LLM providers
- Docker deployment
Built for
The client behind it
AI productCogniReplyAn AI reply agent in Darija, French and Arabic: answering customers in their own language, automatically.Read the client storyMore use cases
All use cases
- AI agentsA legal assistant that cites the law, or says it doesn't knowA legal assistant that only answers from the law it retrieved, and checks every article it cites.SAAFKA
- Voice AIA sales trainer that picks up the phoneTrainees phone a realistic AI property owner, then get a scored debrief with one action to work on.ConciergElite
- AI agentsA coach that reads the playbook so advisors don't have toA coaching agent that retrieves only the right sections of a large knowledge base, and keeps internal names out of its answers.SAAFKA
Contact
let's talk about your project
- Where we areMorocco, working worldwide
- Writehello@kaishift.com
- LanguagesFrench, Arabic, English
Write to usWe answer the same working day.